How to act as an emergency contact if you receive an alarm

How to act when an alarm is raised

1. Try to Make Contact
   • Call the lone worker immediately.
   • If there is no answer: call a couple more times within a few minutes to rule out technical issues.
   • Purpose: Quickly determine whether it is a false alarm or if the person is in danger.
2. Assess the Situation
   • Check the GPS location in the app.
   • Consider:
     • Are you close to the location yourself?
     • Are there colleagues/other people in the area who can reach the site faster?
   • Remember your own safety!
3. If You Suspect an Accident or Cannot Make Contact – Call 112
   • Inform them:
     • That you are the emergency contact for a lone worker.
     • The last known GPS location – use the speaker so you can see the app while giving the coordinates.
     • What work the person was doing (e.g., chainsaw, machinery, chemicals, etc.).
     • Whether you or others are on the way to the site.
     • Any information you have about the lone worker, such as allergies, medical conditions, etc.

4. If You or Others Are on the Way to the Location
   • Prioritise your own safety.
   • Alert 112 if you receive new information.
   • Do not enter dangerous environments (e.g., storm-damaged forest, operating machinery, busy road) until emergency services are on site.
5. Documentation and Feedback
   • When the situation is resolved, follow the company’s internal procedures.

If GPS position is missing or not updated

Examples:

• If the GPS position is not visible or is outdated: try to call again and contact the person through alternative channels if available (radio, Teams, SMS).
• Go straight to calling 112 if you still cannot make contact.

If GPS is missing:

• Tell 112 that you are the emergency contact and that GPS is missing.
• Describe the last known work area, road, or department.
• Describe the task and the risks involved.
• Inform them if you/others are on the way and how long it will take.